Frequently Asked Questions

How do I apply to be a caregiver?

Visit www.homehero.org/apply and follow the instructions on the page. We will review your information and reach out if your experience and location meet our current needs.

I’ve timed out of the site, how do I log back in?

Return to the homepage (www.homehero.org), click “Login” near the top of the screen, and log in as you normally would by entering your phone number and password.

I forgot my password? How do I reset it?

Return to the homepage (www.homehero.org), click “Login” near the top of the screen, then click “Forgot your password?”. Follow the on-screen prompts to reset your password.

If you are still unable to log in, contact support@homehero.org.

How can I trust the information I send to your site is safe?

All of our pages feature up-to-date SSL encryption, which is a fancy term for sites that have been verified legitimate by third-party authorities. This practice, widely adopted by a majority of online businesses, protects any information sent to or from our site. You can click the green padlock symbol next to our internet address to learn more.

HomeHero also has an A+ rating with the Better Business Bureau.

I’m having a problem applying. Who can I contact?

Please send an email to support@homehero.org or call us (310-907-5302) for further assistance.